Terms & Conditions

These Terms & Conditions govern your access to and use of our website, products, and services. By using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use our website or services.

Website Information

We aim to ensure that all information on our website, including product descriptions, ingredients, nutritional information, allergen information, pricing, availability, images, and promotional content, is accurate and up to date. However, errors, omissions, or inaccuracies may occasionally occur.

We reserve the right to correct any errors, update information, modify product details, or cancel orders where necessary without prior notice.

Product Information

Product descriptions, ingredients, nutritional values, allergen information, usage instructions, and product benefits are provided for general information purposes only.

Customers should always refer to the product packaging and manufacturer information before use, particularly regarding ingredients, allergens, warnings, and directions for use.

We do not guarantee that product descriptions or other content on the website are completely error-free, current, or free from omissions.

Product Images and AI-Generated Content

Some product images, promotional graphics, lifestyle images, and product benefit illustrations displayed on this website may be generated, enhanced, or edited using Artificial Intelligence (AI) technology for marketing and presentation purposes.

While we make reasonable efforts to ensure that all information and images are accurate and regularly reviewed, AI-generated or AI-enhanced content may occasionally contain inaccuracies, omissions, or visual differences from the actual product.

All images and graphics on this website are provided for illustrative purposes only. Actual product packaging, appearance, colours, ingredients, nutritional values, specifications, and product benefits may vary.

Customers should always refer to the official product packaging and official manufacturer resources for the most accurate and up-to-date information regarding ingredients, allergens, nutritional information, directions for use, warnings, and product benefits.

We reserve the right to correct, modify, update, or remove any content on this website, including AI-generated content, without prior notice.

To the fullest extent permitted by applicable law, we shall not be liable for any loss, damage, misunderstanding, or inconvenience arising from reliance on AI-generated images, illustrations, graphics, or promotional content displayed on this website.

Pricing

All prices displayed on our website are shown in Pounds Sterling (£) unless otherwise stated.

While every effort is made to ensure accurate pricing, errors may occasionally occur. If a pricing error is identified after an order has been placed, we reserve the right to cancel the order and provide a full refund where applicable.

Prices, promotions, and discounts may be changed or withdrawn at any time without prior notice.

Orders and Acceptance

All orders placed through our website are subject to acceptance and product availability.

After placing an order, you will receive an order confirmation email. Receipt of this email does not constitute acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to product availability, pricing errors, suspected fraudulent activity, payment issues, or any other legitimate business reason.

Payment

Payment must be received in full before goods are dispatched. We reserve the right to withhold shipment until payment has been successfully processed and verified.

Delivery

We aim to dispatch and deliver orders within the estimated timeframes displayed on our website. Delivery times are estimates only and are not guaranteed.

We shall not be liable for delays caused by couriers, customs, adverse weather conditions, supply chain disruptions, or circumstances beyond our reasonable control.

Risk in the goods passes to the customer upon delivery.

Returns and Refunds

Customers may be entitled to return products and receive refunds in accordance with applicable consumer protection laws.

Returned products must generally be unused, unopened, and in their original condition unless faulty or otherwise covered by statutory consumer rights.

For information regarding returns, refunds, cancellations, and exchanges, please refer to our Returns Policy.

Nothing in these Terms & Conditions affects your statutory rights under applicable consumer protection legislation.

Website Usage

Users agree not to misuse this website. This includes, but is not limited to:

Attempting to gain unauthorised access to systems or data.
Introducing viruses, malware, or harmful code.
Using the website for unlawful, fraudulent, or harmful activities.
Interfering with the operation or security of the website.

Intellectual Property

All content on this website, including text, images, logos, graphics, designs, layouts, product photographs, and other materials, is the intellectual property of the website owner or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

Unauthorised copying, reproduction, distribution, modification, or commercial use is strictly prohibited without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website, products, or services.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

Third-Party Links

This website may contain links to third-party websites for informational purposes. We are not responsible for the content, accuracy, availability, or privacy practices of external websites.

Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time. Any changes will be effective immediately upon publication on this website.

Continued use of the website following any changes constitutes acceptance of the revised Terms & Conditions.