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Privacy Policy

Last updated: April 2026

1. Who We Are

This website is operated by Britano (“we”, “us”, “our”).

We are the data controller responsible for your personal data under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: info@britano.co.uk
Location: United Kingdom

2. What Data We Collect

We may collect, use, store, and transfer the following types of personal data:

  • Identity Data (e.g. name)
  • Contact Data (e.g. email address, phone number)
  • Address Data (billing and shipping address)
  • Transaction Data (details about payments and purchases)
  • Technical Data (IP address, browser type, device information)
  • Usage Data (how you use our website)
  • Marketing and Communications Data (your preferences in receiving marketing)

We do not directly store your payment card details.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To manage payments and transactions
  • To communicate with you about your orders or enquiries
  • To improve our website, products, and services
  • To prevent fraud and maintain security
  • To comply with legal obligations
  • To send marketing communications (only where you have given consent)

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

  • Contract – to fulfill orders and provide services
  • Legal obligation – for tax, accounting, and compliance requirements
  • Legitimate interests – to improve our services and prevent fraud
  • Consent – for marketing communications and non-essential cookies

5. Payments

All payments are processed securely through trusted third-party payment providers (such as Stripe or PayPal).

We do not store or have access to your full payment card details. These providers process your data in accordance with their own privacy policies.

6. Cookies

We use cookies and similar technologies to:

  • Ensure the website functions properly
  • Remember your preferences
  • Enable shopping cart functionality
  • Analyse website traffic (e.g. via Google Analytics)

We will request your consent before placing non-essential cookies on your device. You can manage or disable cookies through your browser settings.

7. Sharing Your Data

We may share your personal data with:

  • Payment processors
  • Delivery and logistics companies
  • IT and website service providers
  • Analytics and marketing providers
  • Legal and regulatory authorities (when required)

We ensure that all third parties respect the security of your personal data and treat it in accordance with the law.

We do not sell your personal data.

8. International Data Transfers

Some of our third-party service providers may process your data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • Transfers to countries deemed to provide adequate protection

9. Data Retention

We retain your personal data only for as long as necessary:

  • Order and transaction data: retained for legal and tax purposes
  • Account data: retained until you request deletion
  • Marketing data: retained until you withdraw consent

We may retain data longer where required to comply with legal obligations.

10. Your Legal Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request restriction of processing
  • Request transfer of your data (data portability)
  • Withdraw consent at any time

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data from:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

12. Third-Party Content

Our website may include links to third-party websites or embedded content (such as videos or images).

These third parties may collect data about you, use cookies, and monitor your interaction. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: info@britano.co.uk